Old Coach Dental is committed to protecting your privacy and handling your personal information in a safe, secure and transparent way.
This privacy policy explains how we collect, use and protect personal information when you visit our website, contact the practice, submit an enquiry or become a patient of Old Coach Dental.
Old Coach Dental is the data controller for the personal information we process.
Who we are
5 Old Coach Road
East Kilbride
Glasgow
Lanarkshire
G74 4DS
Telephone: 01355 260850
Email: oldcoachdentalek@gmail.com
For any questions about this privacy policy or how we use your personal information, please contact the practice using the details above.
Information we may collect
We may collect personal information from you when you contact us, complete a website form, call the practice, email us, book an appointment, attend the practice or become a patient.
This may include your name, date of birth, contact details, email address, telephone number, address, appointment information, dental and medical history, treatment records, images, X-rays, payment information, finance-related information where relevant, correspondence with the practice, and information about your website use.
If you submit an enquiry through our website, we will only ask for the information we need to respond to your request.
How we use your information
We use your personal information to respond to enquiries, manage appointments, provide dental care and treatment, maintain accurate patient records, communicate with you about your care, process payments, manage finance applications where relevant, improve our services, meet our legal and regulatory responsibilities, and keep the practice and website secure.
We may also use your contact details to send you information about the practice, services or offers where you have given consent or where we have a legitimate reason to do so. You can ask us to stop sending marketing communications at any time.
Website enquiries
When you complete a form on our website, the information you provide is used so that we can respond to your enquiry. This information may be stored securely within our website system, email system or practice management processes.
Please avoid sending sensitive medical information through a general website contact form unless it is necessary for your enquiry. If we need more detailed information, we may ask you to provide this through a more appropriate channel.
Lawful basis for processing your data
We process personal information only where we have a lawful basis to do so. Depending on the reason for using your information, this may include your consent, the need to provide dental care or respond to your request, our legitimate interests in running and improving the practice, our legal and regulatory obligations, or the need to protect your vital interests.
Where we process health information, we do so because it is necessary for the provision of dental care, treatment and the management of healthcare services.
Sharing your information
We will only share your personal information where it is necessary, appropriate and lawful to do so.
This may include sharing information with other dental or healthcare professionals involved in your care, dental laboratories, referral practices, regulatory bodies, payment and finance providers, IT and website service providers, cloud storage providers, professional advisers, or organisations we are legally required to share information with.
We require any third parties who process personal information on our behalf to keep it secure and use it only for the agreed purpose.
Patient records
If you are a patient of Old Coach Dental, we will maintain dental records relating to your care. These records may include clinical notes, medical history, treatment plans, X-rays, photographs, consent forms, correspondence and details of treatment provided.
Patient records are kept securely and are only accessed by authorised members of the team or relevant professionals involved in your care.
How long we keep your information
We only keep personal information for as long as necessary for the purpose it was collected, including for legal, clinical, regulatory, accounting and reporting requirements.
Dental records are usually kept in line with professional guidance and legal requirements. Website enquiries and general correspondence will be kept only for as long as reasonably necessary to respond to your request and manage our relationship with you.
Cookies and website analytics
Our website may use cookies and similar technologies to help the website function properly, improve the user experience, understand how visitors use the website and support marketing activity where applicable.
Some cookies are essential for the website to work. Others, such as analytics or marketing cookies, will only be used where required consent has been given.
You can manage or disable cookies through your browser settings. Where a cookie banner is used on our website, you can update your preferences at any time.
Google Analytics and tracking
If Google Analytics or similar analytics tools are added to this website, they may collect information about how visitors use the site, such as pages visited, time spent on the website, general location, device type and browser information.
This information helps us understand website performance and improve the experience for visitors. Analytics data is generally aggregated and does not directly identify individual patients.
Security
We take appropriate steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.
This includes using secure systems, restricting access to personal information, maintaining appropriate practice procedures and working with trusted service providers.
Although we take care to protect your information, no website or email communication can be guaranteed to be completely secure. Please take care when sending personal information online.
Your rights
You have rights in relation to your personal information. These may include the right to access the information we hold about you, ask for inaccurate information to be corrected, request deletion of information in certain circumstances, restrict or object to how we process your information, request a copy of your information in a portable format, and withdraw consent where we rely on consent to process your data.
Some rights may not apply in all situations, particularly where we are required to keep information for legal, clinical or regulatory reasons.
To make a request, please contact the practice using the details provided above.
Marketing communications
We will only send marketing communications where we have a lawful basis to do so. You can opt out of marketing emails or messages at any time by following the instructions in the message or contacting the practice directly.
We will never sell your personal information to third parties.
Links to other websites
Our website may contain links to external websites, such as finance providers, referral partners or social media pages. We are not responsible for the privacy practices or content of external websites. We recommend reading the privacy policy of any website you visit.
Complaints
If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the matter.
You also have the right to raise a concern with the Information Commissioner’s Office, the UK regulator for data protection.
Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our services, website, legal requirements or how we process personal information.
This policy was last updated: June 2026.